How does it work?
Firstly we’ll schedule a clarity call via zoom. This meeting will be with one or both of us and will allow us to get to know you and your business and vice versa. The aim of the call is to ensure we know exactly what you’re looking for and if we fulfil those requirements. We’ll discuss the number of hours or days you are looking for and discuss costs as well as any deadlines associated with the work. We will also ascertain how much or little you would like to be involved i.e. do you want a weekly update call or would an e-mail suffice. Everyone communicates differently and we want to set your expectations early so we can go onto exceed them later.
Once we’ve had the clarity call we’ll take our notes and create a letter of engagement which will outline everything that we discussed; what we’ll be doing for you, how often and how much it will cost. We will assign either Nadine or Dawn to your team and they will become your point of contact. You may also work with the other person and sometimes both but it’s nice to have a designated person to hold accountable. We will send this across to you along with our Terms and Conditions and when you’re happy you can sign them and send a copy back to us. We’re then ready to get cracking on our agreed start date. We’ll send invoices out on a weekly basis but this can be negotiated if this doesn’t work for you.
If at any point you’d like to add extra responsibilities to our workload get in touch and we’ll discuss this with you. Likewise if you need to make amendments to the type or amount of work we undertake for you let us know. We try and be as flexible as possible but the more notice we have, the better. Feedback is important and is well received so please don’t hesitate to let us know if there’s something you’d like us to do differently.